At istana404, your privacy is not merely a legal obligation — it is a core value we uphold. This Privacy Policy clearly and transparently explains how we collect, use, store, and protect your personal data in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia. Please read this document carefully.
Six data protection guarantees we extend to every Malaysian member.
All data management practices istana404 developed in full compliance with Malaysia's Personal Data Protection Act 2010. You have complete rights over your data as guaranteed under Malaysian law.
All personal data and transaction information transmitted between your device and our servers istana404 is protected with 256-bit SSL encryption — the same standard used by leading Malaysian financial institutions and banks such as Maybank and CIMB.
istana404 has never and will never sell, rent, or transfer members' personal data to any third party for marketing or commercial purposes. Your data belongs to you — not to us as a business asset.
You have the right to request the deletion of your personal data from our systems istana404 at any time. Requests will be processed within 30 working days, subject to legal obligations that require us to retain certain records.
We clearly explain every purpose for which data is collected — there is no hidden data collection or use of data for purposes you have not been made aware of. You know what we collect and why it is needed by istana404.
Via the account portal istana404, you can access, update, and manage your privacy settings at any time. Marketing notification preferences, cookie settings, and data sharing controls can all be easily managed by you directly.
All privacy enquiries can be directed to privacy@istana404.ws
This Privacy Policy ("Policy") is published by istana404 ("We", "Platform") and applies to all current and prospective users of the platform istana404 in Malaysia. This Policy explains how we manage your personal data in accordance with Personal Data Protection Act 2010 (PDPA) and the regulations made thereunder.
By using the istana404, registering an account, or simply browsing our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of our platform.
Data Controller: istana404 acts as the Data Controller for all personal data collected through this platform. All privacy-related enquiries may be directed to our Privacy Officer at privacy@istana404.ws.
istana404 only collects personal data that is strictly necessary to provide our services. The following are the categories of data we collect:
| Data Category | Collected at Registration | Collected During Gameplay | Mandatory / Optional |
|---|---|---|---|
| Name & IC/Passport | ✓ Yes | No | Mandatory |
| Phone Number | ✓ Yes | No | Mandatory |
| ✓ Yes | No | Mandatory | |
| Transaction Data | No | ✓ Yes | Mandatory |
| IP & Device Data | ✓ Yes | ✓ Yes | Automatic |
| User Preference Cookies | No | ✓ If Consented | Optional |
istana404 processes your personal data only for legitimate and stated purposes. The following are the primary purposes for which we collect data:
Minimum Purpose Principle: istana404 only collects data that is strictly necessary for the stated purposes. We do not collect excessive data or data unrelated to the services we provide to you.
Your personal data is collected by istana404 through a number of different means, including:
Data From Third Parties: In certain cases, istana404 may receive verification data from licensed KYC service providers that assist us in confirming your identity. All such third-party providers are bound by strict data protection agreements with us.
istana404 is committed to not selling or transferring your personal data to third parties for commercial purposes. However, there are limited circumstances in which data sharing may occur:
Our Commitment: istana404 never sells members' email lists or phone numbers to advertisers. You will not receive calls or messages from third parties claiming to be associated with istana404 unless you have personally opted in to receive such communications.
All members' personal data istana404 stored on secure servers protected by multiple layers of security:
Your personal data will be retained for as long as necessary to fulfil the purposes stated in this Policy, or as required by applicable law:
Platform istana404 uses cookies and similar tracking technologies to enhance the user experience and analyse platform performance. We use several types of cookies:
Your Cookie Controls: You can manage your cookie preferences through your istana404 account settings or your device's browser settings at any time. Declining optional cookies will not affect your access to games or core platform services.
Under Personal Data Protection Act 2010 (PDPA) Malaysia, you as the data subject have the following rights regarding your personal data held by istana404:
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 working days after receipt of a complete request.
If your personal data is inaccurate or out of date, you have the right to request a correction. You can update your basic information directly through your istana404 account portal.
You have the right to request the deletion of your personal data, subject to legal retention requirements. Deletion requests will be processed within 30 working days.
You have the right to object to the processing of your data for direct marketing purposes at any time. You may unsubscribe from marketing communications via the "unsubscribe" link in any promotional email.
You have the right to receive your personal data in a structured, machine-readable format and to have it transferred to another data controller where applicable.
In certain circumstances — such as when you dispute the accuracy of our data — you have the right to request that we temporarily restrict the processing of your data.
How to Exercise Your Rights: To exercise any of the above rights, submit a written request to our Privacy Officer at privacy@istana404.ws by including your istana404 account number and a copy of your identification document for identity verification purposes.
Platform istana404 is for individuals aged 21 and above only. We do not knowingly collect personal data from individuals under the age of 21.
If you suspect that someone under the age of 21 has registered an account at istana404, please contact us immediately at privacy@istana404.ws or via Live Chat. We will investigate and close the account in question and immediately delete all associated data.
Parents and guardians are advised to monitor their children's online activities and ensure they do not access betting platforms such as istana404. Age verification is strictly enforced during the registration and KYC process.
Platform istana404 may contain links to third-party websites or services, such as game provider sites or sports bodies related to Malaysian Super League football or esports betting. Please note that:
istana404 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. When material amendments are made:
Continued use of the platform istana404 after the effective date of any amendment to this Policy will be considered your acceptance of the revised Policy.
If you have any questions, concerns, or complaints regarding how istana404 handles your personal data, please contact our Privacy Officer through the following channels:
We are committed to responding to all privacy-related enquiries within 5 business days. For more complex cases involving data access or deletion requests, processing times are as stated in Section 8 of this Policy.
Complaint to the Commissioner: If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia through the official channels of Malaysia's Personal Data Protection Commissioner (PDPC).
This Privacy Policy constitutes the entire agreement between you and istana404 regarding personal data protection. In the event of any conflict between a translated version of this Policy and the original Malay version, the Malay version shall prevail.
Now that you understand how we protect your privacy, register today and enjoy a safe, fair, and secure gaming experience at istana404.
By registering, you agree to our Terms & Conditions and the istana404 Privacy Policy. Play responsibly.